Cancellation, Suspensions, and Refunds

Users may cancel or suspend (or pause) their subscription at any time from their account dashboard or by contacting Chic Beauty Box at If a User subscribes to the service and that Subscriber is on the Waitlist, and that Subscriber wishes to cancel their subscription, that Subscriber must contact Chic Beauty Box by emailing, with the email subject line "UNSUBSCRIBE." Users will not be charged for cancellation or suspensions. Users who wish to cancel or suspend their subscription(s) must do so by the 25th of the previous month in order to prevent an invoice from being created for that subscription (e.g., Subscriber must cancel or suspend their account by August 25 prior to a September renewal). If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber's subscriptions will not be renewed after the then-current term expires. However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

That means if an Active Subscriber cancels their subscription after one (1) month but pre-paid for twelve (12) months, they will not receive any money back, but will receive the equivalent worth of product from the Company. Anyone may re-subscribe at any time following cancellation. You may also choose to pause/suspend your subscription at no cost from your account dashboard. If you pause a subscription, you will not be charged on a recurring basis until you resume your subscription.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once we supply or we deliver these items to the carrier who delivers these products, unless the product received by you is damaged and/or expired. The Company provides a selection of products which may vary from box to box sent to various Users of the Service. The Company cannot accommodate specific requests for certain products, as the Company operates from a limited inventory of products depending on availability.


Your Comments and Concerns

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